We constantly seek the views of our customers and, more importantly, act on the feedback we receive. When asked what they ‘expect’ when looking for a sign solution, these are some of their comments:
- “Having a sign made is a difficult process…”
- “I have no idea how much it costs to get the job done…”
- “Customer service in this business is generally pretty poor…”
- “We won’t always get what we were expecting…”
- “We’ll end up with what the provider sells us rather than what we really want…”
- “The way things are priced is confusing…”
- “The staff on the phone have little or no experience…”
- “I expect delays, bad advice, late delivery and poor quality…”
- “The quotation is complicated and difficult to understand…”
- “There will be problems resulting from a lack of communication…”
- “I won’t get the truth…”
- “There is a ‘never on time’ kind of attitude…”
- “I don’t understand the industry jargon…”
- “I doubt whether the end product will meet my expectations…”
And why customers choose Impact Sign Solutions:
- Recommended by someone else
- Easy to deal with
- Friendly and professional
- Competitive prices
- Wide range of products
- Quality end product that meets expectations
- Good communication throughout the project
- Knowledgeable staff
- Deliver on time
- Fast processing of order
- Quick to respond
- The buck stops with them…no excuses!
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