Terms & Conditions

1. Contract

  • This contract is made between Impact Sign Solutions Ltd (“we” and “our”), and the Customer as stated in the order form (“you”). The terms of this contract will override terms that you may have sent or may send to us or any other written correspondence or verbal communication including any advice or recommendation made before we accept the order. Any typographical clerical or other errors or omissions in the catalogue, quotation, price list order or any other document may be changed without us incurring any liability.

2. Description

  • 2.1 The description of the goods in any literature whether by photograph, written statement, diagram, illustration or other such means is only included for the purpose of demonstration and information and does not form part of the contract terms in any way whatsoever.
  • 2.2 We reserve the right to supply you with alternative goods if a supplier marginally alters the item or we change supplier to one that supplies items of a similar design to the same specification or description so that there is no material effect on the quality or performance.

3. Pitch and Preparatory Work

  • 3.1 Where specific project work is to be undertaken (a “Project”) under the contract we will hold an initial contact free of charge to discuss and agree the Project requirements.
  • 3.2 We will provide the following Services in respect of each Project to be undertaken for Client:-
  • 3.2.1 At the time when you have approved the artwork we will both agree a timetable for the production of all the necessary Materials depending on your lead time;
  • 3.2.2 We will produce the intermediate and final artwork and text of the Materials for your approval by the date set out in the timetable.
  • 3.2.3 We reserve the right to charge for preparatory work to produce initial designs. [This fee will be chargeable if you decide not to proceed with the Project. Ownership of any Rights in the preparatory designs will only pass to you on payment of this fee.]

4. Orders

  • 4.1 An order for goods will be accepted once it has been received in our offices, either in writing or verbally. We will not send any written confirmation of order but all orders are subject to these contract terms. An order for Services will be accepted once we received the order confirmation.
  • 4.2 We will not accept the cancellation of an order unless the cancellation is made in writing and you agree to pay us in full for all our costs and losses resulting from such cancellation.

5. Services

  • 5.1 Once you have agreed for us to proceed with the Services you are only entitled to vary the Project details or the Services to be provided by giving us prior written notice. You will be responsible for any extra costs incurred as a result of such variation.
  • 5.2 You will provide us promptly free of charge, with all information and materials that we reasonably requested to enable us to provide the Services. We cannot be responsible if you delay in providing us with this information or replying to any of our questions.
  • 5.3 If we are required at work at your premises then access will be agreed in advance to ensure that if necessary access to the premises is fully monitored.

6. Agency

  • 6.1 We will act as your agent when making all the arrangements for the Services. You will be responsible for direct payment of all third party invoices, and all third party contracts will be between you and the third party. When we present you with the invoices of the third parties suitably receipted, you will reimburse us with the monies to pay the third parties. We will not be responsible for any monies owing to third parties and you will indemnify us against any non-payment of third party invoices.

7. Price of Goods and Services

  • 7.1 All goods will be supplied at a price ex factory in pounds sterling as set on the date of dispatch. Value added tax (VAT) and postage and packing will be added at the rate current on that date.
  • 7.2 Prices are only provided as a guideline. We reserve the right to vary the prices at any time.
  • 7.3 If we do provide you with a written quotation, then the prices quoted will be held for the time period written in the quotation or if no period is stated then the time period will be set at 30 days.
  • 7.4 We will maintain accurate accounts and records of hours spent in performing the Services keep all payment and receipts relevant to the contract.
  • 7.5 We reserve the right to charge an additional charge in respect of travel, entertainment and out-of-pocket expenses.

8. Payment Terms

  • 8.1 For deliveries within Mainland UK, we will issue you with an invoice on delivery of the goods. All invoices must be paid within 30 days of the date of invoice. In addition to any other rights we may have under this contract, we reserve the right to charge interest on any sum overdue at a rate of 4% above the base rate of National Westminster Bank PLC (or its equivalent) from the date the sum becomes due until the date we receive payment in cleared funds (such dates inclusive.)
  • 8.2 Unless other arrangements are agreed at the time of the order, if you are making an order outside of the Mainland UK, then before we will accept the order and arrange delivery we will require you to either pay for the order in advance, or by credit card or arrange for an irrevocable letter of credit through a reputable bank.
  • 8.3 In any event, if you fail to pay an invoice, then at our discretion we may cancel the order together with any future orders and/or suspend delivery immediately until we are in receipt of the outstanding moneys. We may also add to the outstanding invoice any additional costs (including but not limited to any legal costs) that we may have to incur as a result of your default.
  • 8.4 We will only issue a receipt if you request so in writing.

9. Delivery

  • 9.1 We will use our reasonable endeavours to arrange delivery to the delivery address given on the order form. Delivery dates are only given as estimates and we will not be liable for any delay in delivery of the goods. You will not be entitled to cancel the order or refuse payment for late delivery.
  • 9.2 If we deliver the order in instalments, each delivery will be regarded as separate contract to be covered by the contract terms, and our failure to deliver one instalment will not give you the right to reject the whole order.
  • 9.3 If you do not allow us to deliver the goods, or you fail to give us an address adequate to allow delivery and without just cause (and provided this is not due to anything we have done or failed to do) then without jeopardising any other right that we may have under this contract, we will be allowed to:
  • 9.3.1 Store the goods until actual delivery and charge you additional storage costs provided that the costs are reasonable. We may also charge you for the cost of insurance; or
  • 9.3.2 After one month dispose of the goods, and charge you for any shortfall (or pass to you any excess payment).
  • 9.4 You must notify us of any shortfall in the delivery of your order within 5 working days of receipt of the order. Notification may be made by telephone if followed up in writing, or by fax.

10. Risk and Title to the Goods

  • 10.1 Risk in the goods will pass to you either:
  • 10.1.1 On delivery to the delivery address on the order form;
  • 10.1.2 On delivery to an authorised third party that you have notified to us;
  • 10.1.3 When we attempt to make delivery but you wrongly fail to take delivery;
  • 10.1.4 If delivery is outside Mainland UK, on delivery ex factory into the hands of the party making the delivery on our behalf.
  • 10.2 Even though risk may have passed under Clause 10.1, the right of title in the goods will not transfer to you until we have received full payment in cash or cleared funds into our bank account.
  • 10.3 Until the time that full title has passed to you, you must do the following on our behalf:
  • 10.3.1 Hold the goods on our behalf as bailee, and keep the goods separate from your own property and properly protected, insured and identified as our property.
  • 10.3.2 Allow us to enter your property or that of a third party where the goods are stored and take repossession of the goods on an all moneys due basis. This means that we do not have to show that the particular item was delivered by us at some point.
  • 10.4 Until full title has passed you will not be entitled to mortgage or charge the goods and if you do this then all the moneys that you owe us will become immediately due for payment. You are allowed to re-sell the goods in the normal course of business but if you do so you will hold the proportion of any proceeds received on trust on our behalf as payment for the outstanding debt still owed to us.

11. Warranties

  • 11.1 We will use reasonable skill and care in the performances of any Services;
  • 11.2 It is your responsibility to check for any typing mistakes and typographical errors in the design of any goods that we may produce for you as part of the Services, and your signature on the final design approval form will be evidence of this. We will not rectify any further errors without further payment once the final design approval form has been signed.
  • 11.3 We agree that at our option and taking into account fair wear and tear, we will repair or replace any goods that we have manufactured which you are able to establish are not working due to defective workmanship or materials or any failure to take reasonable skill and care in the performance of any Service.
  • 11.4 Where the Services are time-bound such as an exhibition, you must notify us of fault immediately and we will at our discretion either use our reasonable efforts to rectify the failure if it is due to our negligence or we will reimburse you the Fee. In all other claims we will investigate any claim provided that you inform us in writing within [3 days] of the time of delivery or collection, and our only remedy required under this contract will be to re-perform the Services. Once this period has expired you will lose any further right to return the goods. Any goods returned and replaced will become our property.
  • 11.5 Any goods that we sell to you that are manufactured by a third party are sold with only the manufacturers’ warranty (if any) and you will have to take up such issue with the manufacturer directly. We do not offer warranties or guarantees on these goods in any way whatsoever.
  • 11.6 We will not replace or repair the goods under Clause 11 if:
  • 11.6.1 You have not paid for the goods in full;
  • 11.6.2 The defect has occurred because of your wilful damage, your negligence, abnormal working conditions, failure to follow the normal instructions of installation or use of the goods, mis-use, alteration or repair of the item without first obtaining our prior written approval or such other similar type of act or omission.
  • 11.7 Subject to clause 11.4 above and Clause 11.8 below, our entire liability in respect of any act or omission as specified above will be limited in respect of each such claim or series of claims to:
  • 11.7.1 £500,000 in respect of physical damage to or loss of tangible property; and
  • 11.7.2 In the case of any other permitted claim under this Clause to the total Fee payable under this contract.
  • 11.8 If you leave your vehicles at our premises, then you do so entirely at your own risk and we accept no liability or responsibility for those vehicles under this contract.
  • 11.9 We offer no other warranties on the goods, that is to say we do not warrant that the goods are of satisfactory quality or that the goods are fit for a particular purpose or subject to a particular description or quality standard. We exclude to the fullest extent permitted by law all warranties conditions or other terms implied by statute or common law.
  • 11.10 Except in the event of death or personal injury caused by our negligence, as defined in section 1 of the Unfair Contract Terms Act 1977 we will not be liable to you in any way whatsoever (and this will include any losses as a result of failing to deliver under Clause 11.11 below), whether that be under contract, tort or otherwise, for any consequential loss or damage (whether for loss of profit or otherwise) costs, expenses or other claims for consequential compensation (even if due to our negligence)) that you may suffer as a result of the supply of the goods or their use or re-sale.
  • 11.11 In any event we will not be liable for any breach of this contract if the breach is caused by an event beyond our reasonable control.

12. Intellectual Property Rights and Confidentiality

  • 12.1 You will not use or deal with any of our brochures, catalogues, or price lists, in such a way as to infringe any intellectual property rights that we may have in such items. You will also not infringe such rights in any goods supplied by us whether they are manufactured by us or by a third party. This is to include any images or copy taken from our website, as these are covered by copyright.
  • 12.2 If you have supplied us with any designs or information you will underwrite us in full against any infringement of any third party’s rights and any liability that we may incur as a result of such infringement. You warrant that you have the right to disclose to us any third party information.
  • Other than specified in Clause 12.4 below, we are and will remain the absolute owner of all intellectual property rights in any work, which is made, conceived, created, developed, written, devised or acquired by us in the course of the provision of the Services under this contract. We will grant Client a non-exclusive, non-11.1 If the goods are exported outside of Mainland UK you will responsible for obtaining any licences and for complying with any legislation or regulations required for the importation of the goods to the requested destination, and for payment of any duties or taxes. For full details on export orders please discuss this with the order office at time of order.

13. Termination

  • 13.1 In the event that a petition is presented or a meeting is convened for the purpose of either winding-up your company, or a petition for an administration order is made or a receiver (including if an administration receiver) is appointed on your behalf, or a voluntary arrangement or a petition for bankruptcy is made against you, or any such similar action is taken against your company or business, then we will have the immediate right to cancel the contract or suspend performance of the contract and all moneys will become due for immediate payment.
  • 13.2 transferable and personal licence to use such intellectual property rights for the period of this contract or while the goods continues to be used (whichever period is longer).
  • 13.3 On payment of the Fee and provided that we have agreed to this up-front in writing, we may assign all intellectual property rights in any artwork designs specifically developed or created by us while performing the Services under this contract and which are directly associated with the Services. We will do such administration as is necessary to assign such rights to you at your cost. We will deliver the artwork to you on your request but we reserve the right to make a charge depending on the format that it was produced.
  • 13.4 Each party will keep all details of this contract and the Services surrounding this contract confidential. This will not apply if the details were known to that party before entering into the contract, were told by a third party who was not under an obligation of confidentiality, or where the details are required to be disclosed by law or statute.

14. Export

  • 14.1 On termination of this Contract for whatever reason
  • 14.1.1 we will be entitled to payment for all undisputed Services and any goods that we have properly provided or incurred prior to the date of termination;
  • 14.1.2 we will immediately return all your records, or if you instruct otherwise we will arrange for their immediate destruction;
  • 14.1.3 you will immediately cease to use our intellectual property rights (if any) in any goods or Materials.

15. Non-Poaching and Publicity

  • 15.1 You will not attempt to employ either directly or as consultants any our employees or third party sub-contractors to provide the same or similar services as provided by us under this contract for a period of six months after the date of the delivery of the Services without our prior written permission. We will be entitled to charge a fee equivalent to the fees charged under this contract by way of compensation.
  • 15.2 We will be allowed to refer to you in publicity after the completion of the contract.

16. Notices

16.1 Notices to be given under this contract must be made in writing to the address written on the order form or such other address as you or we may notify to the other from time to time. Notices will be sent by recorded delivery, hand delivered or sent by facsimile transmission, provided that the original of the fax is then sent by post within 24 hours of the facsimile transmission having been sent.

17. General

  • 17.1 If either of us choose to waive or ignore a breach of the contract, then this will not prevent us from taking action in respect of the same type of breach at a future date.
  • 17.2 We will not be liable for any breach of the contract as a result of any circumstance beyond our reasonable control. We will notify you immediately if such a circumstance arises and work with you to alleviate the issue, but this will be the total extent of our liability under this contract.
  • 17.3 The contract will be governed by English Law and will come under the exclusive jurisdiction of the English Courts.
    Terms of Guarantee

The guarantee applies to all products and services and includes fitting on sites within the area of a 20 mile radius from our Aylesbury premises. Impact Sign Solutions Limited reserves the right to make an additional charge for fitting on sites outside of this area.

The guarantee is offered for a maximum period of 14 days from the date of the quotation. If an alternative quotation is obtained retrospectively, or outside of the 14 day period, the guarantee may not be taken up.

Whilst we guarantee to match an alternative quotation for any like-for-like product or service, we cannot guarantee to meet the delivery time scales of the alternative quotation.

At the discretion of Impact Sign Solutions Limited, the alternative supplier must be able to demonstrate that they are able to provide the product and/or service within the specified time scales.

The alternative quotation must be for a product and/or service within our product range or capability. If the alternative quotation is for the same product and/or service but with a different production method, the guarantee may not be taken up.

Impact Sign Solutions Limited reserves the right to alter the specification to an equivalent or better product should a genuine like-for-like product not be available at the time.

If the product specified in any alternative quotation is not a genuine like-for-like product, the guarantee may not be taken up.

To be considered a genuine like-for-like product, the product must:

  • 8.1. Be offered for sale and readily available from a legitimate supplier in England
  • 8.2. Be new at source and not discounted for any reason including end of line, one off special offers, stock clearances, seconds, cash-back or other promotional offers.
  • 8.3. Not breach any statutory health and safety legislation
  • 8.4. Be legal to own and/or use.
  • 8.5. Not be a component of any company offer, group discount, targeted sales promotion or any similar scheme.
  • 8.6. Be freely available to Impact Sign Solutions Limited at the quoted prices.
    The final decision as to whether an alternative product and/or service is genuinely like-for-like rests solely with Impact Sign Solutions Limited. In the event that the guarantee may not be taken up on the grounds of like-for-like, Impact Sign Solutions Limited will provide, in writing, an explanation of why this is the case.

In order for the guarantee to be taken up, the customer must provide Impact Sign Solutions Limited with a bona fide quotation from a legitimate supplier.

In order to be deemed bona fide:

  • 10.1. The quotation must be in writing and give the supplier’s name, address and contact telephone number.
  • 10.2. The quotation must conform to current English law.
  • 10.3. The prices quoted must be in pounds sterling and be valid for a maximum of three months from the date of the quotation.
  • 10.4. Include a full and detailed specification for the product or service being provided including materials, dimensions, quantities, site specification and fitting and/or delivery requirements.
  • 10.5. Include a full and detailed indication of all charges including the product/service and/or any supply, delivery, carriage, handling or any other charges which the customer would be, or would become, liable to pay.

The supplier of an alternative quotation will not be deemed legitimate if that supplier:

  • 11.1. Is based outside of England.
  • 11.2. Is trading solely on the World Wide Web and has no other means of product sales and/or distribution.
  • 11.3. Has ceased trading, is insolvent or in administration.
  • 11.4. Does not offer the quoted products and/or services as part of its normal day to day business.
  • 11.5. Is currently listed as a debtor of Impact Sign Solutions Limited.

For the guarantee to be taken up, payment for the quoted products and/or services must be made within our terms, with the order or, for account customers, within 30 days net of the date of an official Impact Sign Solutions Limited invoice.

The alternative quotation must conform to the statutory Health & Safety requirements which are relevant at the time. In the event that an alternative quotation does not, in the opinion of Impact Sign Solutions Limited, conform to such standards, the guarantee may not be taken up.

  • 13.1. If the quotation products supplied or for work carried does not conform to the statutory or to Impact Sign Solutions Limited standards of health and safety, we may take up the guarantee but reserve the right to make an additional charge in order to complete the work to a satisfactory and safe standard.
  • 13.2. We reserve the right to request a site safety method on certain installation jobs to ensure that it is genuinely like-for-like.

The value guarantee applies to pre-VAT prices. Impact Sign Solutions Limited reserves the right to add VAT at the prevailing rate to any alternative quotation that is provided by a legitimate supplier that is not registered for VAT.

Notwithstanding the terms outlined above, Impact Sign Solutions Limited reserves the right to decline to provide a quotation for like-for-like products or services for whatsoever reason.

The terms and conditions of the Impact Sign Solutions Limited value guarantee may be subject to change or may be withdrawn at any time and without prior notification.

The terms and conditions for the Impact Sign Solutions Limited value guarantee are in addition to our the standard Impact Sign Solutions Limited terms and conditions, and do not replace them in any part.

Offers Terms and conditions

Business printing

The offer £50.00 free artwork with Business printing offer

Up to £50 of artwork (not the printing itself) on orders placed with Impact Sign Solutions Ltd. for business printing, to include the following items:

  • Business cards
  • Letterheads
  • Compliment slips
  • Flyers
  • NotepadsBooklets
  • Brochures
  • NCR pads

The £50 can be used for new logo creation, creative design, professional scaled layout or for file format conversion from text/photos/logos supplied by customer. Impact Sign Solutions Ltd. will produce artwork subject to brief given. Any amendments will be chargeable, either against the offer or additional to, dependent upon the cost of work. Quotations for amendments or redesign will be given prior to work taking place.

In all cases Impact Sign Solutions will provide a quotation, showing the separate cost of the artwork, if the cost of this artwork is greater than £50 then £50 will be deducted from the total. If the artwork cost is less than £50 no payment for the artwork will be required, however the difference will not be payable to the customer. In certain instances, at the sole discretion of Impact Sign Solutions Ltd. the balance, if the total is under £50 may be used against a separate order.

Impact Sign Solutions Ltd cannot be held responsible for low quality images or photos provided by customer

Printing will not commence until approval of final design is given by customer, once accepted, payment for the actual printing shall be due, and the order cannot be cancelled or amended. In the event of artwork being created for the customer, but an order not placed for printing, cost  of the artwork will be due and must be paid in full. The final sign off is solely the customer’s responsibility, Impact Sign Solutions Ltd. Cannot accept any liability whatsoever after this signed off stage.

Impact Sign Solutions Ltd. cannot be held responsible for any artwork copyright infringements supplied by customers. The customer must have permission to use all images, text and logos that are supplied to Impact Sign Solutions Ltd. Customer acknowledges that copyright responsibility is held with themselves and not Impact Sign Solutions ltd.

Impact Sign Solutions Ltd. Will offer an exact font, or in the case that this is not within our possession a substitute font to the closest match available. Fonts supplied by customer must be in .ttf format and must comply to any copyright or licensing laws.

This offer may not be used in conjunction with any other offer or promotion.

The free artwork is only offered on orders for business printing placed with Impact Sign Solutions Ltd.

Offer valid until 01/06/2016. We reserve the right to withdraw, amend or replace the offer without prior notification.

Impact Sign Solutions Ltd. reserves the right to amend these rules at any time. If we do this we will publish the amended rules on the relevant offer page

Only one redemption is permitted per order. Unqualified claims or orders claiming more than one offer will be disregarded. The offer is not eligible for exchange or refund

This offer categorically requires that the artwork is used against an order placed with Impact Sign Solution Ltd. for business printing only. If you later return items in your order for a refund for any reason, then the value of the artwork must be paid for in full.

The offer of £50 excludes VAT – This promotion is subject to availability demand.

The creation/supply of artwork is not subject to any deadlines imposed by the customer i.e. Impact will create artwork from customer’s brief in a reasonable timeframe. In all cases a proof will be supplied to the customer for approval which will be subject to our normal terms and conditions.

This promotion is only open to persons above the age of eighteen (18) and for purchases made in the UK and is subject to a maximum of one (1) offer per company.

The promotion is not open to any person who is directly involved in this promotion. Staff members who have received discount on the promotional product will not be eligible to claim this offer.

Personal data captured during the course of this promotion will be processed in accordance with applicable local Data Protection Laws and Regulations and Promoter’s privacy policy. You will be able at any time to require the Promoter to modify, update, or remove personal data by writing to the Promoter’s correspondence address.

Impact Sign Solutions Ltd. will not accept responsibility for claims lost, delayed, illegible or fraudulent claims or for those claims not received by the closing date.

Payment with order is required unless the customer holds a current credit account with Impact Sign Solutions Ltd.

These terms and conditions are governed by UK law. - By entering this promotion you confirm that you have read, understood and accept these terms & conditions. Promoter reserves the right to cancel or amend these terms and conditions without notice in the event of any circumstances beyond its reasonable control.

Free goods with voucher

Impact Sign Solutions Ltd cannot be held responsible for low quality images or photos provided by customer.

Impact Sign Solutions Ltd. cannot be held responsible for any artwork copyright infringements supplied by customers. The customer must have permission to use all images, text and logos that are supplied to Impact Sign Solutions Ltd. Customer acknowledges that copyright responsibility is held with themselves and not Impact Sign Solutions ltd.

Impact Sign Solutions Ltd. reserves the right to amend these rules at any time. If we do this we will publish the amended rules on the relevant offer page

Only one redemption is permitted per order. Unqualified claims or orders claiming more than one offer will be disregarded. The offer is not eligible for exchange or refund

This promotion is only open to persons above the age of eighteen (18) and for purchases made in the UK and is subject to a maximum of one (1) offer per company.

The promotion is not open to any person who is directly involved in this promotion. Staff members who have received a discount on the promotional product will not be eligible to claim this offer.

Personal data captured during the course of this promotion will be processed in accordance with applicable local Data Protection Laws and Regulations and the Promoter’s privacy policy. You will be able at any time to require the Promoter to modify, update, or remove personal data by writing to the Promoter’s correspondence address.

Impact Sign Solutions Ltd. will not accept responsibility for claims lost, delayed, illegible or fraudulent claims or for those claims not received by the closing date of December 2019

These terms and conditions are governed by UK law. - By entering this promotion you confirm that you have read, understood and accept these terms & conditions. The promoter reserves the right to cancel or amend these terms and conditions without notice in the event of any circumstances beyond its reasonable control.

Modern slavery statement

 Organisation

This statement applies to Impact Sign Solutions Limited (referred to in this statement as ‘the Organisation’). The information included in the statement refers to the financial year 2020/2021.

Organisational structure

Small business structure compromising of:

Managing Director / Director / Operations Manager / Graphic Designer / Sign Maker/Sign installer / Sign Maker

Operate from a centralised office and manufacturing site. All employees work on-site. The organisation is controlled by a board of directors. Support for financial Accounts management, Human Resources and Health & Safety is outsources to independent professional services providers.

Impact Sign Solutions manufacture and install outdoor and internal signs, as well as business printing, vehicle graphics, engraving, exhibition stands, plaques, etc essentially all sign and printing goods and services.

The key activities carried out by the Organisations are design, manufacturing, and installation either on-site or at client sites. The Organisation performs the sale of the aforementioned goods and services both on-site and via its website with its Covid-19 signage shop. Demand for our goods and services is consistently high throughout the year and is therefore not seasonal.

The labour supplied to the Organisation in pursuance of its operation is carried out at our Head Office in Aylesbury, Buckinghamshire, United Kingdom. The Organisation does not operate from any other site and does not have any dealing or sites overseas.

Definitions

The Organisation considers that modern slavery encompasses:

  • human trafficking
  • forced work, through mental or physical threat
  • being owned or controlled by an employer through mental or physical abuse of the threat of abuse
  • being dehumanised, treated as a commodity or being bought or sold as property
  • being physically constrained or to have restriction placed on freedom of movement.

 Commitment

The Organisation acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015. The Organisation understands that this requires an ongoing review of both its internal practices in relation to its labour force and, additionally, its supply chains.

The Organisation does not enter into business with any other organisation, in the United Kingdom or abroad, which knowingly supports or is found to involve itself in slavery, servitude and forced or compulsory labour.

No labour provided to the Organisation in the pursuance of the provision of its own services is obtained by means of slavery or human trafficking. The Organisation strictly adheres to the minimum standards required in relation to its responsibilities under relevant employment legislation in United Kingdom, and in many cases exceeds those minimums in relation to its employees.

Supply chains

In order to fulfil its activities, the main supply chains of the Organisation include those related to supply of raw materials for signage manufacturing from various suppliers in both the United Kingdom and China. We understand that the Organisation’s first-tier suppliers are intermediary traders and therefore have further contractual relationships with lower-tier suppliers.

Potential exposure

The Organisation considers its main exposure to the risk of slavery and human trafficking to exist, perhaps in procurement of clothing & workwear because they involve the provision of labour in a country where protection against breaches of human rights may be limited.

In general, the Organisation considers its exposure to slavery/human trafficking to be relatively limited. Nonetheless, it has taken steps to ensure that such practices do not take place in its business nor the business of any organisation that supplies goods and/or services to it.

Impact of COVID-19

During the reporting period covered by this statement, the COVID-19 pandemic had taken hold. For several months, the UK was placed into lockdown to stem the spread of COVID-19. This created several challenges for the Organisation, as it did for others across the nation.

The Organisation welcomes the UK Government’s decision, as confirmed in April 2020, to allow for a delay of up to 6 months in the publication of modern slavery statements without the risk of facing penalty.

Despite the permitted, delay, the Organisation remains in a position to publish its statement for the financial year 2019/2020 in line with the original publishing requirements.

The Organisation concludes that the COVID-19 pandemic did/did not adjust the risk of modern slavery to a level above that which existed before the pandemic, which is as set out under ‘POTENTIAL EXPOSURE’ above.

During the pandemic, the Organisation’s employees still had access to the grievance procedure to raise any concerns that they may have had.

In line with emergency legislation passed by the Government, employees have been paid Statutory Sick Pay during periods of self-isolation where it has not been possible to agree a temporary period of homeworking. Insert if applicable - the Organisation took the decision from the outset of the pandemic to ensure that all of the workforce who were required to self-isolate in accordance with public health guidelines continued to receive full pay during their absence.

The Organisation’s modern slavery risks were subject to the same monitoring procedures during the pandemic as at all other times.

 Steps

The Organisation carries out due diligence processes in relation to ensuring slavery and/or human trafficking does not take place in its organisation or supply chains, including conducting a review of the controls of its suppliers.

 The Organisation has not, to its knowledge, conducted any business with another organisation which has been found to have involved itself with modern slavery.

In accordance with section 54(4) of the Modern Slavery Act 2015, the Organisation has taken the following steps to ensure that modern slavery is not taking place:

  • reviewing supplier contracts to include termination powers in the event that the supplier is, or is suspected, to be involved in modern slavery
  • put measures in place to identify and assess the potential risks in the supply chains
  • undertake impact assessments of services upon potential instances of slavery
  • creating action plans to address risk to modern slavery including no use temporary staff via a recruitment agency, during or after Covid-19 restrictions.

Key performance indicators

The Organisation has set the following key performance indicators to measure its effectiveness in ensuring modern slavery is not taking place in the Organisation or its supply chains.

The organisation is committed to have its own recruited workforce and does not rely on 3rd party supply of labour.  It recruits from within United Kingdom only, adhered by its Recruitment Policy.

 Policies

The Organisation has the following policies which further define its stance on modern slavery the Customer Charter, and Impact Sign Solutions Values. We work with our key suppliers through the supplier code of conduct.

 Slavery Compliance Officer

The Organisation has a Slavery Compliance Officer, to whom all concerns regarding modern slavery should be addressed, and who will then undertake relevant action with regard to the Organisation’s obligations.

This statement is made in pursuance of Section 54(1) of the Modern Slavery Act 2015 and will be reviewed for each financial year.

Date of approval:   28th March 2020

 

Anti-bribery policy

Definition

Bribery is, in the conduct of the Company’s business, the offering or accepting of any gift, loan, payment, reward or advantage for personal gain as an encouragement to do something which is dishonest, illegal or a breach of trust.

Bribery is a criminal offence. The Company prohibits any form of bribery. We require compliance, from everyone connected with our business, with the highest ethical standards and anti-bribery laws applicable. Integrity and transparency are of utmost importance to us and we have a zero tolerance attitude towards corrupt activities of any kind, whether committed by Impact Sign Solutions Limited employees or by third parties acting for or on behalf of Impact Sign Solutions Limited.

Purpose

The purpose of this policy is to convey to all employees and interested parties of Impact Sign Solutions Limited the rules of the Company in relation to our unequivocal stance towards the eradication of bribery and our commitment to ensuring that Impact Sign Solutions Limited conducts its business in a fair, professional, and legal manner.

Offences

It is a criminal offence to:

  • offer a bribe
  • accept a bribe
  • bribe a foreign official
  • as a commercial organisation, to fail to prevent a bribe.

You should be aware that if you are found guilty by a court of committing bribery, you could face up to 10 years in prison and/or an unlimited fine. The Company could also face prosecution and be liable to pay a fine.

Definitions of bribery and corruption

Corruption is the misuse of office or power for private gain. Bribery is a form of corruption which means in the course of business giving or receiving money, gifts, meals, entertainment or anything else of value as an inducement to a person to do something which is dishonest or illegal.

Scope

This policy applies to all employees of Impact Sign Solutions Limited, regardless of seniority or site. It also extends to anyone working for or on our behalf e.g. those engaged by us on a self-employed basis or an agency arrangement.

We will encourage the application of this policy where our business involves the use of third parties e.g., suppliers; contractors.

Policy

It is prohibited, directly or indirectly, to offer, give, request or accept any bribe i.e. gift, loan, payment, reward or advantage, either in cash or any other form of inducement, to or from any person or company in order to gain commercial, contractual or regulatory advantage for the Company, or in order to gain any personal advantage for an individual or anyone connected with the individual in a way that is unethical.

It is also prohibited to act in the above manner in order to influence an individual in his capacity as a foreign public official. You should not make a payment to a third party on behalf of a foreign public official.

If you are offered a bribe, or a bribe is solicited from you, you should not agree to it unless your immediate safety is in jeopardy. You should immediately contact Mr Andy Borrow, Managing Director so that action can be taken if considered necessary. You may be asked to give a written account of events.

If you, as an employee or person working on our behalf, suspect that an act of bribery, or attempted bribery, has taken place, even if you are not personally involved, you are expected to report this to contact Andy Borrow, Managing Director. You may be asked to give a written account of events.

Appropriate checks will be made before engaging with suppliers or other third parties of any kind to reduce the risk of our business partners breaching our anti-bribery rules.

The Company will ensure that all of its transactions, including any sponsorship or donations given to charity, are made transparently and legitimately.

Impact Sign Solutions Limited takes any actual or suspected breach of this policy extremely seriously and will carry out a thorough investigation should any instances arise.

We will uphold laws relating to bribery and will take disciplinary action against any employee, or other relevant action against persons working on our behalf or in connection with us, should we find that an act of bribery, or attempted bribery, has taken place. This action may result in your dismissal if you are an employee, or the cessation of our arrangement with you if you are self-employed, an agency worker, contractor etc.

Staff are reminded of the Company’s whistleblowing policy, which is available in the employee handbook, or upon request.

Gifts and hospitality

We realise that the giving and receiving of gifts and hospitality where nothing is expected in return helps form positive relationships with third parties where it is proportionate and properly recorded. This does not constitute bribery and consequently such actions are not considered a breach of this policy.

Gifts include money; goods (flowers, vouchers, food, drink, event tickets when not used in a hosted business context); services or loans given or received as a mark of friendship or appreciation.

Hospitality includes entertaining; meals or event tickets (when used in a hosted business context) given or received to initiate or develop relations. Hospitality will become a gift if the host is not present.

No gift should be given, nor hospitality offered by an employee or anyone working on our behalf to any party in connection with our business without receiving prior written approval from Andy Borrow, Managing Director. Similarly, no gift nor offer of hospitality should be accepted by an employee or anyone working on our behalf without receiving prior written approval from Andy Borrow, Managing Director.

A record will be made of every instance in which gifts or hospitality are given or received.

As the law is constantly changing, this policy is subject to review and the Company reserves the right to amend this policy without prior notice.